TurboCall + StayNTouch
AI voice agent for StayNTouch-powered hotels. Answers calls 24/7, writes reservations directly to StayNTouch, coordinates with mobile check-in — engineered for select-service and mid-market properties.
Custom hotel pricing scaled to your property and call volume.
What TurboCall + StayNTouch Handles
The full reservation lifecycle over the phone, written directly to StayNTouch — with arrival preferences feeding mobile check-in.
Real-Time StayNTouch Availability
Queries StayNTouch in real time and quotes only what is actually bookable by room type and rate plan. No stale cached availability.
Native Reservation Writes
Writes confirmed reservations to StayNTouch during the call with the correct room type, rate code, and guest details — confirmation number returned before the caller hangs up.
Modifications and Profile Linking
Date changes, room type changes, length-of-stay adjustments, and additional-guest handling. Returning guests are matched to existing StayNTouch profiles and the conversation is personalized.
40+ Languages
Native voice synthesis across 40+ languages, important for select-service and mid-market properties serving diverse domestic and international guest mixes.
Mobile Check-In Coordination
Captures arrival preferences (early check-in, preferred floor, special requests) that flow through to StayNTouch's mobile check-in experience for a unified, modern guest journey.
Rate Plan Aware
Respects your full StayNTouch rate plan configuration including BAR, promo codes, length-of-stay restrictions, and channel-specific rates. Violations are explained with alternatives proposed during the call.
How TurboCall + StayNTouch Works
Most StayNTouch properties are taking real reservations within 24-48 hours of starting setup.
Connect StayNTouch
Authorize TurboCall via StayNTouch's API access flow. TurboCall requests read access to availability and rate plans, plus write access to reservations.
Map room types and rate plans
TurboCall auto-detects your StayNTouch inventory and rate plans. Confirm display names and assign spoken-language preferences for each.
Configure your AI agent
Upload property knowledge (policies, amenities, FAQs), set brand voice, and define escalation rules. Configure arrival-preference capture to feed StayNTouch's mobile check-in flow.
Test and go live
Place a test call. Verify the AI quotes live availability, books a test reservation, and that arrival preferences flow into the StayNTouch mobile check-in experience. Phased rollout: overflow first, then 24/7.
Common StayNTouch Property Use Cases
Select-service properties
Lean teams that cannot reliably staff the phone during check-in and check-out peaks. TurboCall absorbs the ringing line so staff stay focused on in-person guests.
Mid-market boutiques
StayNTouch customers tend to brand themselves around modern, mobile-first hospitality. Sub-400 ms AI voice fits that brand experience — and 24/7 multilingual coverage extends it.
Mobile-first guest journeys
TurboCall feeds arrival preferences captured by phone directly into StayNTouch's mobile check-in flow. Phone and mobile become one continuous guest experience instead of two siloed channels.
Small-to-mid chains
Three to ten StayNTouch properties under one TurboCall account, with per-property brand voice and consolidated reporting across the chain.
Frequently Asked Questions
Does TurboCall work with all StayNTouch deployments? +
Yes. TurboCall integrates with StayNTouch's cloud PMS via API. Self-hosted or legacy configurations may need a StayNTouch support ticket to enable API access — typically a fast process.
Can TurboCall coordinate with StayNTouch's mobile check-in? +
Yes. TurboCall captures arrival preferences during the phone call (early check-in, preferred floor, special requests) that flow through to the StayNTouch mobile check-in experience, creating a unified guest journey across phone and mobile.
How does TurboCall handle StayNTouch rate plans? +
TurboCall reads your full StayNTouch rate plan configuration including BAR, promo codes, length-of-stay restrictions, and channel-specific rates. If a caller's requested dates violate a restriction, the AI explains and proposes alternatives.
Can TurboCall handle multiple StayNTouch properties? +
Yes. Small-to-mid chains can connect multiple StayNTouch properties under one TurboCall account with per-property brand voice, knowledge base, and consolidated reporting.
How does TurboCall handle payment for StayNTouch bookings? +
TurboCall does not capture card data over voice (PCI scope). For reservations requiring payment at booking, TurboCall triggers a secure pay-by-link via SMS or email. Payment processes through your StayNTouch-connected payment provider, and TurboCall updates the reservation status when payment lands.
What happens during a StayNTouch API outage? +
TurboCall captures full booking intent, confirms with the caller, and queues the reservation for write-back when StayNTouch is reachable. No call or booking is lost.
How much does TurboCall cost for a StayNTouch property? +
TurboCall offers custom hotel pricing scaled to call volume, language coverage, and property count. Talk to sales for pricing tailored to your StayNTouch operation.
Ready to deploy TurboCall on your StayNTouch property?
Most StayNTouch properties are taking real reservations within 24-48 hours. Talk to our team about pricing scaled to your call volume.