TurboCall + RoomMaster
AI voice agent for RoomMaster (by InnQuest) properties. Answers calls 24/7, writes reservations directly into your RoomMaster inventory, handles 40+ languages — built for North American owner-operator independents.
Custom hotel pricing scaled to your property and call volume.
What TurboCall + RoomMaster Handles
The full reservation lifecycle over the phone, written directly to your RoomMaster system.
Real-Time RoomMaster Availability
Queries RoomMaster in real time and quotes only what is actually bookable by room type. No stale cached availability and no double-booking risk.
Direct Reservation Writes
Captures guest details during the call, applies the correct rate plan, and writes a confirmed reservation back to RoomMaster with a confirmation number before the caller hangs up.
Modifications and Cancellations
Date changes, room type upgrades, length-of-stay adjustments, and cancellations handled live against your RoomMaster inventory with proper fee calculation.
40+ Languages
Handles guest calls in 40+ languages including Spanish for North American properties serving cross-border travel and Quebec-French for Canadian operations.
Small Chain Multi-Property
Small RoomMaster chains can connect multiple properties under one TurboCall account, with per-property brand voice, knowledge base, and consolidated reporting.
Restriction Aware
Respects your full RoomMaster rate plan configuration including BAR, promo codes, min/max LOS, closed-to-arrival, closed-to-departure, and channel restrictions.
How TurboCall + RoomMaster Works
Most RoomMaster properties are taking real reservations within 24-48 hours of starting setup, depending on InnQuest support ticket turnaround for API enablement.
Connect RoomMaster via InnQuest
Work with InnQuest support to authorize the TurboCall integration. TurboCall provides the connection request template — most properties get API access enabled within 24-48 hours.
Map room types and rate plans
TurboCall auto-detects your RoomMaster room types and rate plans. Confirm display names and assign spoken-language preferences for each.
Configure your AI agent
Upload property knowledge (policies, amenities, FAQs), set brand voice, and define escalation rules for VIPs, complaints, and group inquiries.
Test and go live
Place a test call. Verify the AI quotes live availability from RoomMaster, books a test reservation, and the booking appears in your dashboard within seconds. Phased rollout: after-hours first, then 24/7.
Common RoomMaster Property Use Cases
Owner-operator independents
When you are the GM, the front desk, and the maintenance call, you cannot also reliably answer the phone. TurboCall absorbs the call volume — daily summary email keeps the owner informed.
Limited and select-service hotels
The bulk of RoomMaster's North American customer base. TurboCall is tuned for this segment with 24/7 after-hours coverage as the immediate ROI driver.
Resort and destination properties
Multilingual handling for international guests plus outbound pre-arrival campaigns to capture transportation, dining, and activity add-ons.
Small North American chains
Three to eight RoomMaster properties under one TurboCall account, per-property brand voice, consolidated reporting — scales linearly per property.
Frequently Asked Questions
Does TurboCall work with all RoomMaster versions? +
TurboCall supports current RoomMaster cloud and recent on-premise versions. Older RoomMaster installations may need an InnQuest support ticket to enable API access — typically a 24-48 hour turnaround.
Can TurboCall handle multiple RoomMaster properties? +
Yes. Small chains can connect multiple RoomMaster properties under one TurboCall account, with per-property brand voice, knowledge base, and routing — coordinated by central reporting.
How does TurboCall handle RoomMaster rate restrictions? +
TurboCall reads your full RoomMaster rate plan configuration. Min/max LOS, closed-to-arrival, closed-to-departure, and channel restrictions are respected during availability quotes. If dates violate a restriction, the AI explains and offers alternatives.
Does TurboCall work with RoomMaster's channel manager? +
Yes. TurboCall reads availability and writes reservations to RoomMaster, which syncs to your connected OTA channels via your existing channel manager. No double-booking risk.
How does TurboCall handle payment for RoomMaster bookings? +
TurboCall does not capture card details over voice (PCI-DSS scope). For reservations requiring payment, TurboCall captures the booking and triggers a secure pay-by-link via SMS or email. Payment processes through your existing RoomMaster-connected payment gateway.
What happens if RoomMaster is offline during a call? +
TurboCall handles PMS outages gracefully. The AI captures full booking intent, confirms it to the caller with a message that booking confirmation will be emailed within 30 minutes, and queues the reservation for write-back when RoomMaster is reachable. No call is lost.
How much does TurboCall cost for a RoomMaster property? +
TurboCall offers custom hotel pricing scaled to call volume, language coverage, and property count. Talk to sales for pricing tailored to your RoomMaster operation.
Ready to deploy TurboCall on your RoomMaster property?
Most RoomMaster properties are taking real reservations within 24-48 hours. Talk to our team about pricing scaled to your call volume.