TurboCall + Mews
AI voice agent for Mews-powered hotels. Answers calls 24/7, books reservations directly into Mews, handles 40+ languages — engineered for boutique and lifestyle properties.
Custom hotel pricing scaled to your property and call volume.
What TurboCall + Mews Handles
The full reservation lifecycle over the phone, written directly to Mews.
Real-Time Mews Availability
Queries Mews for live availability across all space categories and rate groups. The AI quotes only bookable inventory.
Native Reservation Writes
Writes confirmed reservations to Mews during the call with correct space category, rate group, and guest details.
Modifications & Customer Linking
Handles date changes, space upgrades, and length-of-stay changes. For repeat guests, attaches calls to existing Mews customer records.
40+ Languages
Handles guest calls in 40+ languages. Important for European boutique hotels and Mews's international customer base.
Multi-Property Support
Mews chains can run a single TurboCall configuration across all properties with property-specific brand voices.
Rate Group Aware
Respects your full Mews rate group configuration including restrictions and conditions. Violations explained with alternatives proposed.
How TurboCall + Mews Works
Most Mews properties are taking real reservations within 24-48 hours of starting setup.
Connect via Mews Connector API
Use your Mews access token in the TurboCall dashboard. TurboCall requests read access to availability, rate groups, and customer profiles, plus write access to reservations.
Map spaces and rate groups
TurboCall auto-detects your Mews configuration. Confirm display names and assign spoken-language preferences for each space category.
Configure your AI agent
Upload property knowledge, set brand voice, define escalation rules and routing for VIPs, complaints, and group inquiries.
Test and go live
Place a sample call. Verify availability quotes, reservation writes, and that the booking appears in your Mews dashboard. Route your phone line to TurboCall and go live.
Common Mews Property Use Cases
Design boutique hotels
Lifestyle and design-conscious properties need fast, modern service. Sub-400 ms AI voice matches the brand experience that Mews customers built their property around.
International guest base
Mews is strong across Europe and emerging markets. TurboCall handles 40+ languages at the same per-call cost — important for properties serving diverse guests.
Serviced apartments and aparthotels
Mews is strong with serviced apartment operators. TurboCall handles longer stays, check-in coordination, and key delivery via SMS follow-up.
Lean operations
Mews customers tend toward staff efficiency. TurboCall absorbs phone volume so staff focus on in-person guest interactions.
Frequently Asked Questions
Does TurboCall work with all Mews plans? +
Yes. TurboCall uses the Mews Connector API, which is available across Mews plans. Some legacy configurations may need a Mews support ticket to enable API access — typically a fast process.
Can TurboCall handle multi-property Mews operations? +
Yes. Mews chains can connect multiple properties under one TurboCall account, with per-property brand voice, knowledge base, and routing.
How does TurboCall handle Mews rate groups and restrictions? +
TurboCall reads your full Mews rate group configuration. Restrictions including length of stay, lead time, and day-of-week conditions are respected during availability quotes. If a caller's dates violate a restriction, the AI explains and proposes alternatives.
Does TurboCall integrate with Mews Marketplace apps? +
TurboCall works alongside Mews Marketplace apps. It handles voice while other apps handle their respective functions like messaging, payments, and channel management. No conflicts — TurboCall reads only what it needs from Mews directly.
How does TurboCall handle Mews customer profiles? +
When a returning guest calls from a phone number Mews has on file, TurboCall recognizes them, personalizes the greeting, and attaches the call's reservation to the existing Mews customer record.
What about payments through Mews Payments? +
TurboCall does not capture credit card details over voice. For reservations requiring payment at booking, TurboCall sends a secure pay-by-link via SMS or email. The guest pays through Mews Payments, and TurboCall updates the reservation status when payment lands.
How much does TurboCall cost for a Mews property? +
TurboCall offers custom hotel pricing scaled to call volume, language coverage, and property count. Contact our sales team for pricing tailored to your Mews operation.
Ready to deploy TurboCall on your Mews property?
Most Mews properties are taking real reservations within 24-48 hours. Talk to our team about custom hotel pricing.