TurboCall + Cloudbeds
AI voice agent for Cloudbeds-powered hotels. Answers calls 24/7, checks live availability, books reservations directly into your inventory — in 40+ languages, with sub-400 ms response time.
Custom hotel pricing scaled to your property and call volume.
What TurboCall + Cloudbeds Handles
The full reservation lifecycle over the phone, written directly into your Cloudbeds inventory.
Live Availability Lookups
When a caller asks about a date range, TurboCall queries Cloudbeds in real time and quotes only what is actually bookable. No stale cached availability.
Reservation Creation
Captures guest details during the call, applies the correct rate plan, and writes a confirmed reservation back to Cloudbeds with a confirmation number before the caller hangs up.
Modifications & Cancellations
Date changes, room upgrades, length-of-stay adjustments, and cancellations handled live against your Cloudbeds inventory with proper fee application.
40+ Languages
Handles guest calls in 40+ languages including all major European, Asian, and Latin American languages. Crucial for international Cloudbeds properties.
Multi-Property Support
Connect multiple Cloudbeds properties under one TurboCall account with per-property brand voice, knowledge base, and consolidated reporting.
Rate Plan & Restriction Aware
Respects your full Cloudbeds rate plan configuration including BAR, promo codes, min/max LOS, closed-to-arrival, and channel-specific rates.
How TurboCall + Cloudbeds Works
Most Cloudbeds properties are taking real reservations within 24-48 hours of starting setup.
Connect your Cloudbeds account
In TurboCall, go to Settings → Integrations and click Connect Cloudbeds. Authenticate via OAuth — TurboCall requests read access to availability and rates, plus write access to reservations.
Map room types and rate plans
TurboCall auto-detects your Cloudbeds room types and rate plans. Confirm display names and assign spoken-language preferences for each.
Configure your AI agent
Upload your property knowledge base (policies, amenities, FAQs), set your brand voice, and define escalation rules for VIPs, complaints, and group inquiries.
Test with a sample call
Place a test call. Verify the AI quotes live availability from Cloudbeds, books a test reservation, and the booking appears in your Cloudbeds dashboard within seconds.
Common Cloudbeds Property Use Cases
After-hours coverage
Independent Cloudbeds properties typically can't economically staff overnight reception. TurboCall answers 11 PM-7 AM calls, books reservations, and routes urgent matters to an on-call manager.
Peak-hour overflow
When your daytime front desk is busy with in-person guests, TurboCall absorbs the ringing phone instead of letting it go to voicemail.
Multilingual guest base
Cloudbeds serves a global customer base. TurboCall handles 40+ languages at the same per-call cost — no premium for non-English handling.
Direct booking capture
Every phone reservation TurboCall books is a direct booking, bypassing OTA commissions on those nights.
Frequently Asked Questions
Does TurboCall work with all Cloudbeds plans? +
Yes. TurboCall uses the Cloudbeds PMS API, which is available across all Cloudbeds plan tiers. Properties on legacy Cloudbeds plans may need a plan update to enable API access, which Cloudbeds support handles in 24-48 hours.
Can TurboCall handle multiple Cloudbeds properties from one account? +
Yes. Multi-property Cloudbeds operators can connect multiple properties under a single TurboCall account, with per-property brand voice, knowledge base, and consolidated reporting across all properties.
How does TurboCall handle Cloudbeds rate restrictions? +
TurboCall reads your full Cloudbeds rate plan configuration including BAR, promo codes, min/max length of stay, closed-to-arrival, closed-to-departure, and channel restrictions. If a caller asks for dates that violate a restriction, the AI explains and offers alternatives.
Does TurboCall integrate with Cloudbeds Engage? +
TurboCall and Cloudbeds Engage are complementary products. Engage handles messaging (web chat, WhatsApp, SMS) while TurboCall handles phone calls. You can run both simultaneously — they don't conflict.
What happens if Cloudbeds API is down during a call? +
TurboCall handles PMS outages gracefully. The AI captures full booking intent, confirms it to the caller with a message that booking confirmation will be emailed within 30 minutes, and queues the reservation for write-back when Cloudbeds is reachable. No call or booking is lost.
How does TurboCall handle payments for Cloudbeds bookings? +
TurboCall does not capture credit card details over voice — PCI-DSS scope is too high. For reservations requiring payment at booking, TurboCall captures the reservation and sends a secure pay-by-link via SMS or email. The guest pays through your Cloudbeds-connected payment gateway, and TurboCall updates the reservation status when payment lands.
How much does TurboCall cost for a Cloudbeds property? +
TurboCall offers custom hotel pricing scaled to call volume, language coverage, and property count. Contact our sales team for pricing tailored to your Cloudbeds operation — most properties see positive ROI within 30-60 days against recovered booking revenue alone.
Ready to deploy TurboCall on your Cloudbeds property?
Most Cloudbeds properties are taking real reservations within 24-48 hours. Talk to our team about pricing scaled to your call volume.