TurboCall + Apaleo
AI voice agent for Apaleo-powered hotels. Open-API native, sub-400 ms response time, 40+ languages, and built for the boutique and lifestyle properties that chose Apaleo for its open ecosystem.
Custom hotel pricing scaled to your property and call volume.
What TurboCall + Apaleo Handles
The full reservation lifecycle over the phone, written directly to Apaleo through its open API.
Real-Time Apaleo Availability
Queries the Apaleo open API for live unit-group availability and rate plans. The AI quotes only bookable inventory — no stale cached data.
Native Reservation Writes
Writes confirmed reservations to Apaleo during the call with the correct unit-group, rate plan, and guest details. Confirmation number returned before the caller hangs up.
Modifications and Cancellations
Date changes, unit-group upgrades, length-of-stay adjustments, and cancellations handled live against your Apaleo inventory with proper fee application.
40+ Languages
Native voice synthesis across 40+ languages including all major European languages — essential for Apaleo properties serving DACH and broader European guest mixes.
Hybrid Hotel + Serviced Apartments
Apaleo properties often operate hybrid inventory. TurboCall handles both traditional hotel and serviced apartment models from the same configuration, including longer stays and key delivery via SMS follow-up.
Rate Plan Aware
Respects your full Apaleo rate plan configuration including restrictions, segmentation, and channel-specific rates. Violations get explained with alternatives proposed during the call.
How TurboCall + Apaleo Works
Most Apaleo properties go from initial connection to first live call in 1-2 hours, with knowledge base optimization continuing over the first 1-2 weeks.
Connect Apaleo via OAuth
Authorize TurboCall in the Apaleo App Store or via direct API credentials. TurboCall requests read access to availability and rate plans, plus write access to reservations.
Map unit groups and rate plans
TurboCall auto-detects your Apaleo unit groups and rate plans. Confirm display names and assign spoken-language preferences for each.
Configure your AI agent
Upload property knowledge base (policies, amenities, FAQs, hybrid serviced apartment instructions if applicable), set brand voice, and define escalation rules.
Test and go live
Place a sample call. Verify the AI quotes live availability from Apaleo, writes a test reservation that appears in your Apaleo dashboard, then route your phone line and go live.
Common Apaleo Property Use Cases
Urban boutique hotels
Design-conscious Apaleo properties expect modern, fast service. Sub-400 ms AI voice matches the brand experience — a 2-second IVR does not.
Hybrid serviced apartments
For Apaleo customers running mixed hotel + serviced apartment inventory, TurboCall handles longer stays, late check-in coordination, and key code delivery via SMS follow-up from the same configuration.
European lifestyle groups
DACH and broader European chains can run a single TurboCall configuration across all properties with per-property brand voice and consolidated reporting.
API-first hotel tech stacks
Apaleo customers picked Apaleo specifically because it is API-first. TurboCall fits that ethos — voice-native, API-driven, and built to plug into a modern hotel tech stack cleanly.
Frequently Asked Questions
Does TurboCall work with all Apaleo plans? +
Yes. TurboCall uses the Apaleo open API, which is available across Apaleo plans. No plan upgrade is typically required to enable the integration.
Is TurboCall available in the Apaleo App Store? +
TurboCall is currently available as a direct API integration with Apaleo. App Store listing is on the roadmap; in the meantime, OAuth-based connection takes only a few minutes.
Can TurboCall handle multi-property Apaleo operations? +
Yes. Apaleo property groups can connect multiple properties under one TurboCall account with per-property brand voice, knowledge base, and routing — coordinated by central reporting.
How does TurboCall handle Apaleo rate plans? +
TurboCall reads your full Apaleo rate plan configuration including restrictions, segmentation, and channel-specific rates. If a caller's requested dates violate a restriction, the AI explains it and proposes alternative dates or rate plans.
Does TurboCall work with Apaleo's hybrid hotel + serviced apartment setups? +
Yes. TurboCall handles both traditional hotel inventory and serviced apartment inventory from the same configuration, including the operational nuances — extended stays, check-in instructions, and key delivery coordination.
How does TurboCall handle payments through Apaleo? +
TurboCall does not capture card data over voice (PCI scope). For reservations requiring payment, TurboCall captures the booking and triggers a secure pay-by-link via SMS or email. Payment processes through your Apaleo-connected payment provider.
How much does TurboCall cost for an Apaleo property? +
TurboCall offers custom hotel pricing scaled to call volume, language coverage, and property count. Talk to sales for pricing tailored to your Apaleo property or group.
Ready to deploy TurboCall on your Apaleo property?
Most Apaleo properties are taking real reservations within 24-48 hours. Talk to our team about pricing scaled to your call volume.