SOC 2 (Service Organization Control 2)
An auditing standard that verifies a company's security, availability, and confidentiality controls.
SOC 2 (Service Organization Control 2) is an auditing framework developed by the American Institute of Certified Public Accountants (AICPA) that evaluates a service organization's controls related to security, availability, processing integrity, confidentiality, and privacy — the five Trust Service Criteria (TSC).
SOC 2 Type I vs. Type II
- SOC 2 Type I: Evaluates whether appropriate controls are in place at a specific point in time. Easier and faster to obtain, but less rigorous.
- SOC 2 Type II: Evaluates whether those controls are operating effectively over a sustained period (typically 6–12 months). Considered the gold standard for enterprise compliance. TurboCall holds SOC 2 Type II certification.
Why SOC 2 matters for AI voice agents
AI voice agents process sensitive information — customer names, phone numbers, health details, payment information, and conversation content. Enterprise buyers require SOC 2 certification as a baseline before trusting a vendor with this data.
SOC 2 Type II certification demonstrates:
- Your data is protected by documented, tested security controls
- Access to customer data is logged and audited
- The platform maintains high availability
- Incidents are detected and responded to within defined SLAs
Requesting TurboCall's SOC 2 report
TurboCall's SOC 2 Type II attestation letter is available to enterprise customers and prospects under NDA. Contact [email protected] to request it.